At Care4Giver we take privacy seriously.  Under no circumstances do we use the data that is collected other than for the fulfillment of the services we offer and other internal operations.  We do not or will not share any of the information that Caregivers or Care Seekers provide us with other companies for purposes of advertising.  We invite you to read our privacy policy to better understand our privacy practices, the information we collect and how we use it.

Last Updated:  July 26, 2022

1. Scope

This policy applies to all users of our apps, websites, features or other services anywhere in the world. The information that’s shared with us helps us to provide a greater experience as well as facilitate the use of our website.

1.1  Definitions

This policy specifically applies to:

Providers: Defined as those offering a service such as caregivers, PAB, registered nurses , companions.  Anyone that offers a service on any of the platforms Care4Giver operates.

Care Seekers: Defined as a person(s) or entity looking to hire a provider to serve a Loved One. Also includes browsers on the website.

Loved Ones:  Defined as the person receiving services from a Provider.  Occasionally, the Loved One is also the Care Seeker.  In that case the aspects of the policy that cover the Loved One and the Care Seeker both apply.

(Web)Site or Platform: The website (sometimes also called the platform) refers to Care4Giver.

1.2  Summary

This policy also applies to those who provide information to Care4Giver in connection with an application to use our services, or whose information Care4giver otherwise receives in connection with its services (such as the contact information of providers and other partners). All those subject to this policy are referred to as “users” for purposes of this policy.

The practices described in this policy are subject to applicable laws in the places in which we operate. This means that we only engage in the practices described in this policy in a particular country or region if permitted under the laws of those places. Please contact us if you have questions on our practices in your country or region.

2. Data Collection & Usage

2.1  Information Gathered

We ask for and collect the following personal information about you when you use the Care4Giver Platform. This information is necessary for the adequate performance of the contract between you and us and to allow us to comply with our legal obligations. Without it, we may not be able to provide you with all the requested services.

  • Sign-in information (seekers). When you sign-up for Care4Giver, we require certain information such as your first name, last name, email, contact information, address and services required.
  • Needs information (loved ones).  When you register a loved one, we ask for information pertaining to who the person is,  their age,  condition, ailments, general demeanor, and other details that will help a Caregiver care for her/him.  Some information is optional but some is required in order to allow Caregivers to confirm if they can and will provide the services that is required.
  • Listing information (providers). In order to list yourself as a service provider, a questionnaire is required to be filled. We will ask you for your contact information (name, phone number, email address), services and qualifications as well as any certifications or licenses (numbers for verifications). Referrals may also be requested as well as other information to be used for identity verification and background checks.
  • Payment information. To use certain features of the Care4Giver Platform (such as booking or creating a Listing), we may require you to provide certain financial information (like your bank account or credit card information) in order to facilitate the processing of payments. Payments are made directly to Care4Giver (through an online payment service). No exchange of funds or payments are to be made to the care providers directly by the care seeker.
  • Usage Information. We collect information about your interactions with the Care4Giver Platform such as the pages or content you view, searches and bookings you make.
  • Cookies and Similar Technologies. We use cookies and other similar technologies when you use our platform, use our mobile app, or engage with our online ads or email communications. We may collect certain information by automated means using technologies such as cookies, web beacons, pixels, browser analysis tools, server logs, and mobile identifiers. In many cases the information we collect using cookies and other tools is only used in a non-identifiable without reference to personal information.
  • Pixels and SDKs. Third parties, including Facebook, may use cookies, web beacons, and other storage technologies to collect or receive information from our websites and elsewhere on the internet and use that information to provide measurement services and target ads. For apps, that third parties, including Facebook, may collect or receive information from your app and other apps and use that information to provide measurement services and targeted ads. Users can opt-out of the collection and use of information for ad targeting by updating their Facebook account ad settings 
  • Third-party services. Most of the third party services we use are to improve our website’s user experience, monitor analytics or display advertisements.  
  • Children’s Data. Our websites are not directed to children under 16 and we do not knowingly collect any personal information directly from children under 16. If you believe that we are capturing or processing the personal information pertaining to a child inappropriately, we take this very seriously and urge you to contact us directly.

2.2  How The Information Is Used

  • Provide, Improve, and Develop the Care4Giver Platform
  • Create and maintain a trusted and safer Environment. 
  • Provide, personalize, measure, and Improve our own advertising and marketing.
  • To detect fraud, manage cancellation charges, abuse of any payment transactions.
  • Care4Giver understands that your privacy is important; however, as internet email is vulnerable to interception and forging, privacy cannot be ensured. The site and its owners will not be responsible for any damages you or any third party may suffer as a result of the transmission of confidential information that you view through the Internet, or that you expressly or implicitly authorize Care4Giver to produce, or for any errors or any changes made to any transmitted information.

Care4Giver strongly suggests that you take all necessary measures to protect your computer and Internet privacy, for example, but not limited, to the use of encrypted browsers and antivirus/firewall software.

3. Other important information

  • You understand that all information, data, text, software, music, sound, photographs, graphics, video, messages or other materials, whether publicly posted or privately transmitted, are the sole responsibility of the person from which such content originated. This means that you, and not Care4Giver, are entirely responsible for all Content that you upload, post, email, transmit or otherwise make available via the Website.
  • You will select a password and account designation upon completing the registration process. You are responsible for maintaining the confidentiality of the username and password, and are fully responsible for all activities that occur under your user name and password. You agree to (a) immediately notify Care4Giver within 24 hours of any unauthorized use of your user name and password or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Care4Giver cannot and will not be liable for any loss or damage arising or stemming from a loss of password or breach of security.
  • You understand that all information, data, text, software, music, sound, photographs, graphics, video, messages or other materials, whether publicly posted or privately transmitted, are the sole responsibility of the person from which such content originated. This means that you, and not Care4Giver, are entirely responsible for all Content that you upload, post, email, transmit or otherwise make available via the Website.
  • You may not use this Site in any manner to create, upload, post, or otherwise transmit any material or information which: (I) is libellous, obscene, sexual content, heinous, discriminatory or defamatory, (ii) contains viruses or other contaminating or destructive features, (iii) violates the personal, proprietary, or intellectual property rights of any third party, or (iv) in any other manner contravenes applicable laws and according to the “terms of use of the website”.
  • The present agreement shall be construed in accordance with and governed by the laws of the province of Québec, Canada, and the parties submit to the exclusive jurisdiction of the Courts of the province of Québec. Although the website can be accessed from other places in the world which may have different laws from those of Quebec, by using the Care4Giver website you are agreeing to the exclusive jurisdiction of the province of Quebec, to the exclusion of any other jurisdiction. Any provision of this Agreement which is prohibited or unenforceable shall be ineffective to the extent of such prohibition or unenforceability without invalidating the remaining provisions hereof.

For any question of this Privacy Policy, please contact Care4Giver directly at:   info@care4giver.com

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